Why do I get an error message saying "This license is registered on another computer." when I try to register my copy DLL-files.com Client?
When you register the Client with your license key, an id is generated that identifies this unique computer, based on the current hardware setup.
This error message, means your current id does not match the id registered in our license server.
Either the Client is currently registered on another computer, or there has been a change to the hardware setup in this computer, making the Client not recognize it.
Contact support to unlock license key.
- Where can I find the DLL-files.com Client install file?
What are the system requirements for the DLL-files Client?
The DLL-files.com Client works on all current Microsoft Windows versions including Windows XP, Vista, 7, 8, 8.1, Windows 10. Internet Explorer must be installed (IE 10 or above).
What is error message “Install failed. Files in use / Insufficient permissions” when installing a dll file?
If a dll file is in use, it can not be overwritten.
If a file is in use, it is definitely not missing, and probably not corrupted.
Try re-installing the program producing the error.
How do I uninstall the program?
- In XP: Go to the start menu - "Settings", then click on "Control Panel", then “Add or remove programs”. Select DLL-files.com Client from the list, and press “Change/remove”.
- All other Windows versions: Go to "Programs and Features" and then “uninstall a program” in the Windows Control Panel. Select DLL-files.com Client from the list, and press Uninstall.
Why does it say to check my internet connection when trying to register my license?
This is usually caused by firewall and/or antivirus software. You can add the DLL-files.com Client to the ignore list which is a common feature of most such software, or you can disable it for a few minutes while registering the DLL-files.com Client.
Can I get a refund? The DLL-files.com Client did not meet my expectations.
Currently we offer a 30-day Money Back Guarantee. To get a refund, contact support, and remember to include your purchase reference number! You can find it in the confirmation e-mail you got after you purchased DLL-files.com Client.
On how many computers can I use my license?
Your lifetime license can be used on one computer at a time. To move license from one computer to another, contact support.
How do I register my DLL-files Client with my license key?
Go to “REGISTER LICENSE KEY” in the DLL-files Client. Insert your license key, and click “Register”.
Or; go to “SETTINGS”, insert your license key at “My License”, and click “Register License”.
I have purchased a license, but can not find my license key!
Some payment options are considerably slower than others. For example, a credit card payment is almost always instant. A PayPal transaction may take several hours to process, and a wire transfer can sometimes take 5-10 business days. The mail with your License Key is not sent out until the process is completed and the money has been registered in our account.
You can also get your license key re-sent to your email address used during purchase.
I can’t find the file I’m looking for in the DLL-files.com Client! What can I do?
Request the file here. When/if the file becomes available to download, you will be notified by email.
What if the DLL-files.com Client does not help me solve my dll problem?
If the DLL-files.com Client did not help you with a dll-related problem, contact support for specialized help.